State Farm® Insurance Agent Krystal Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Luisa Mora-Sanchez
February 11, 2026
5
out of
5
rating by Luisa Mora-Sanchez
"I contacted State Farm for a car‑insurance quote on 02/10/26. The agent, Briana, responded immediately and handled my quote and questions with great professionalism. Briana explained the different bundle options and how they would work for me. Thank you, Briana, for delivering such reliable service."
We responded:
"Luisa, we at Krystal Smith State Farm extend our gratitude for your kind words in reference to your Insurance and Financial Services experience with us, and for having you as a client! – Krystal Smith State Farm Insurance, Carrollton TX"
Francisco Lopez
February 9, 2026
5
out of
5
rating by Francisco Lopez
"Estoy bien contento con mi agente y con el servicio de Vivian! Muy amable y atenta! Gracias Krystal smith state Farm"
We responded:
"Francisco, ¡gracias por tu excelente reseña! Esperamos trabajar contigo y tu familia para todas tus necesidades de seguros y servicios financieros. -Krystal Smith State Farm, Carrollton, TX"
Larry Gilbert
February 8, 2026
5
out of
5
rating by Larry Gilbert
"Brianna was great, she explained the home and auto policy in detail, showed us how much we were saving vs our previous insurance company, and followed up daily to answer any concerns. Great customer!"
We responded:
"Larry, thank you for allowing us to handle your insurance needs! We at Krystal Smith State Farm greatly value your business with us and being your one stop shop for your Insurance and Financial Service’s needs. – Krystal Smith State Farm Insurance, Carrollton TX "
Unique Williams
February 8, 2026
5
out of
5
rating by Unique Williams
"Vivian was very knowledgeable in helping with my transition of insurance. She was also very thorough in following up with my case to remind me of plans discussed. Very good experience."
We responded:
"Unique, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
cindi moffitt
February 5, 2026
5
out of
5
rating by cindi moffitt
"awesome awesome!! So helpful! Adamaris is so awesome. will stay with State Farm forever!"
We responded:
"Cindi, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
ERIC EMANUEL
February 2, 2026
5
out of
5
rating by ERIC EMANUEL
"This review is WAY OVERDUE... MY APOLOGIES FOR KEEPING THIS A SERCET. Miss.Krystal and her staff is the true example of CUSTOMER SERVICE... They always assist me in a timely manner. Her past and present staff constantly made me feel welcome. The personal touch of mailing thank you cards came unexpectedly at the right time. Miss. Erika is an AMAZING individual in person. Her professional tone is private and accomplished by her actions. Miss. Krystal in person have a smooth swagger vibe with a respectable approach when she greets you. My Mother was extremely impressed by the professionalism she experience before she recent unexpectedly passed. Miss. Krystal and her staff will make you feel that you accomplish one of your tasks for the day while experiencing a positive atmosphere. Respectfully, Eric E. Mac Farlane (EL BX)"
We responded:
"WOW! Eric! It's always a pleasure speaking and working with you! Thank you for the great review! It brings me so much happiness to see you feeling right at home. We at Krystal Smith State Farm extend our gratitude for your kind words in reference to the team. You're truly appreciated. Thank you. -Krystal Smith State Farm, Carrollton TX"
Yetsay Guerra
January 29, 2026
5
out of
5
rating by Yetsay Guerra
"Muy buena y amable atencion 👍"
We responded:
"Yetsay, ¡Gracias por permitirnos gestionar sus necesidades de seguros! En Krystal Smith State Farm valoramos enormemente su confianza y nos enorgullece ser su solución integral para todas sus necesidades de seguros y servicios financieros. – Krystal Smith State Farm Insurance, Carrollton, TX"
natasha Thomas
January 26, 2026
5
out of
5
rating by natasha Thomas
"The customer service is ALWAYS superb, however on today via telephone Brianna customer service was TOP TIER!"
We responded:
"Natasha, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Rosa
January 23, 2026
5
out of
5
rating by Rosa
"Adamaris was an efficient in everything everything was clear and fast and very professional"
We responded:
"Rosa, Thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Matt Morris
January 19, 2026
5
out of
5
rating by Matt Morris
"Shout out to Vivian, Adamaris, and the rest of Krystal's A-Team! I've been a client of Krystal for over 30 years and have had nothing but pleasant interactions with them anytime we discuss my policies and claims. They are friendly, courteous, timely, and they do what they say they will do every single time. Thanks for being consistently awesome!!!!"
We responded:
"Thank you for the great review! Excellent customer service is our agency's Top priority. Krystal Smith State Farm, Carrollton TX!"
Beverly Baston
January 16, 2026
5
out of
5
rating by Beverly Baston
"I've been a Customer with Krystal Smith, my State Farm Agent since 2020 and I'm very pleased with the service that I have received. Today I spoke with Brianna regarding my policy and she was very knowledgeable and professional. I am happy to continue to recommend State Farm to my Family and Friends as one of the best Auto Insurance Companies."
We responded:
"Thank you for allowing us to handle your insurance needs! We at Krystal Smith State Farm Greatly value your business with us and being your one stop shop for your Insurance and Financial Service's needs. Krystal Smith State Farm, Carrollton TX"
Milciades Cano
December 26, 2025
5
out of
5
rating by Milciades Cano
"Buen servicio 👍"
We responded:
"Milciades, We at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Alice Kiarie
December 18, 2025
4
out of
5
rating by Alice Kiarie
"Great insurance for both cars and homeowners insurance"
We responded:
"Alice, thank you for the 4 Star review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Please let us know what’s needed for us to earn that 5th STAR? 😊Krystal Smith State Farm Insurance, Carrollton TX"
Sonu Kaur
November 24, 2025
5
out of
5
rating by Sonu Kaur
"Always available to help with any issue or any question"
We responded:
"Sonu, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Charlie Kim
November 20, 2025
5
out of
5
rating by Charlie Kim
"Vivian helped me multiple times and is always wonderful!"
We responded:
"Charlie, thank you for being such a loyal client and saying such nice Things about Krystal Smith State Farm Insurance, Carrollton TX!"
Lucinda Cunningham
November 20, 2025
5
out of
5
rating by Lucinda Cunningham
"I’ve been a previous client of Krystal Smith’s State Farm. I’ve had to change insurance to financial reasons. I’m so excited to be back as a client!!! One thing I can say, Krystal and her team will always stay in contact with me no matter what. She understands it’s business and she will do whatever it takes to keep or retrieve your business. She doesn’t take it personal if you choose to go with another company. That is something I sincerely appreciate. I have enjoyed working with Vivian, State Farm Insurance Representative! I look forward to our begin again business. If you’re looking for an agent who sincerely cares about you and your business you want Krystal and her team to work for you!"
We responded:
"Lucinda, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Mike Buck
November 19, 2025
5
out of
5
rating by Mike Buck
"My mother uses this agency. They are always professional and courteous. Maria is the one that usually assists my mom. She is great 👍"
We responded:
"Mike, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Aditya Somaraju
November 14, 2025
5
out of
5
rating by Aditya Somaraju
"I’ve been with them since 2018 and they’re the best at what they do. Maria, the insurance agent is the best to work with. Keep up the good work."
We responded:
"Aditya, Thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Chidiebere Onyeneho
November 9, 2025
5
out of
5
rating by Chidiebere Onyeneho
"My first time trying an insurance company after hearing lots of stuffs that got me scared based on over pricing, State Farm insurance has been a mind and and game changer for me, their products and services are amazing and hospitality is top notch this I would recommend to everyone"
We responded:
"Chidiebere, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Norma Hernandez
November 7, 2025
5
out of
5
rating by Norma Hernandez
"Angelica"
We responded:
"Norma, thank you for the 5 Star review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Kimberli Pierce
October 31, 2025
5
out of
5
rating by Kimberli Pierce
"Awesome and very helpful been insured with State Farm for many years"
We responded:
"Kimberli, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Michael J. Thomas
October 22, 2025
5
out of
5
rating by Michael J. Thomas
"Great service."
We responded:
"Thank you Michael for your awesome review. We are happy to continue to be of service to you for all of your Insurance needs. Krystal Smith State Farm Carrollton, TX"
Chris Owens
October 13, 2025
5
out of
5
rating by Chris Owens
"Staff is knowledgeable and helpful."
We responded:
"Chris, thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Ree West
October 10, 2025
5
out of
5
rating by Ree West
"I've seen State Farm in action after a tragedy. I know what it's like to lose everything you own. Having them show up in person, quickly, with sympathy with a check in hand made the devastation so much less traumatic."
We responded:
"Ree, thank you for choosing Krystal Smith State Farm! We are happy to have been of service to you during such a tragedy for your Insurance/Financial Service’s needs. – Krystal Smith State Farm Insurance, Carrollton TX"
Kim Richards
October 10, 2025
5
out of
5
rating by Kim Richards
"I have been a customer of Krystal Smith State Farm for 6 years now. I can genuinely say the service at this State Farm location is exceptional. The agents at this location( Vivian, Marcus, and Maria) have been helpful with handling any issues or concerns. I would definitely recommend this location to anyone in the North Dallas area. This is the best North Dallas State Farm location!!!"
We responded:
"Kim, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"