State Farm® Insurance Agent Krystal Smith
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Beverly Baston
April 24, 2025
5
out of
5
rating by Beverly Baston
"I've been a Customer with Krystal Smith, my State Farm Agent since 2020 and I'm very pleased with the service that I have received. I recently purchased a 2025 Nissan Kicks SR and Mr. Weaver did an exceptional job helping me with my policy. I would be happy to recommend State Farm to my Family and Friends."
We responded:
"Thank you for allowing us to handle your insurance needs! We at Krystal Smith State Farm Greatly value your business with us and being your one stop shop for your Insurance and Financial Service's needs. Krystal Smith State Farm, Carrollton TX"
Zing Mawi
April 23, 2025
5
out of
5
rating by Zing Mawi
"She’s a very sweet and kind person! She was also very helpful throughout everything!"
We responded:
"We at Krystal Smith State Farm thank you, Zing, for your kind words and look forward to continually work with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Ashley Burns
April 17, 2025
5
out of
5
rating by Ashley Burns
"Such an outstanding team of professionals!! Krystal has the best rates, takes time to explain coverage and any questions I have. I’ve been a customer for 4 years and her team is always upbeat, cheerful, and truly a pleasure to talk with!! Impeccable customer service!!"
We responded:
"Ashley, thank you for being such a loyal client and saying such nice things about Krystal Smith State Farm Insurance, Carrollton TX!"
Jacky Soto
April 11, 2025
5
out of
5
rating by Jacky Soto
"I have worked with this location for a few years now and I do feel they always do their best to offer great prices. Vivian is a wonderful person to talk to and is always responsive to my emails and I really appreciate that!"
We responded:
"Thank you, Jacky, for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Mitch Baker
March 9, 2025
5
out of
5
rating by Mitch Baker
"Great customer service. Krystal and Julissa have been very helpful with any questions that I've had and go out of their way to call back or email with any helpful info."
We responded:
"Thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs!-Krystal Smith State Farm, Carrollton TX"
Henrietta Holdbrooke
March 7, 2025
5
out of
5
rating by Henrietta Holdbrooke
"If you’re looking for auto insurance, I strongly recommend Krystal Smith State Farm. Vivian was a great help to me, and got my insurance needs taken care of!!"
We responded:
"Henrietta, thank you for allowing us to handle your insurance needs! We at Krystal Smith State Farm Greatly value your business with us and bring your one stop shop for your Insurance and Financial Service’s needs. -Krystal Smith State Farm Insurance, Carrollton TX "
jorge fireball
March 7, 2025
5
out of
5
rating by jorge fireball
"Julissa was very helpful and professional she called and offered me a quote, and she surprise me when she called me back, and said she got a better rate for me, that make may day and i did switched over to state farm insurance, I'm very happy with my new rate, i love it and i really recommend state farm, my family is also thinking about switching over to state farm."
We responded:
"Jorge, we thank you for your trust and recommending Krystal Smith State Farm to others for their Auto, Home/Life Insurance needs!-Krystal Smith State Farm Insurance, Carrollton TX"
Amanda Acevedo
March 5, 2025
5
out of
5
rating by Amanda Acevedo
"I had an amazing experience working with Vivian Hahn at Krystal Smith State Farm! From the start, she was incredibly patient and made sure to communicate just the right amount—never overwhelming me but always keeping me informed. Switching insurance can be stressful, but Vivian made the process so easy and comfortable. I’m beyond happy that I made the switch! Not only did she save me $34 a month on my auto insurance, but she also increased my homeowners coverage by almost $200,000. The whole experience was smooth, stress-free, and honestly, a relief. I feel confident knowing I have better coverage at a great price, and I’ll absolutely be using Vivian for all my insurance needs moving forward."
We responded:
"We at Krystal Smith State Farm extend our gratitude for your kind words in reference to your Insurance and Financial Services experience with us, and for having you as a client! -Krystal Smith State Farm Insurance, Carrollton TX"
Abel Babuji
March 5, 2025
5
out of
5
rating by Abel Babuji
"The customer service was exceptional! Ms. Vivian Hahn guided me step-by-step and helped me meet all my expectations."
We responded:
"We at Krystal Smith State Farm thank you for your kind words and look forward to continually work with you to best protect your financial future! -Krystal Smith State Farm Insurance, Carrollton TX"
Jerri Ng
March 5, 2025
5
out of
5
rating by Jerri Ng
"Just had a great experience saving money on both my car and home insurance! Julissa was incredibly professional, friendly, and quick to respond. If you’re looking to lower your insurance costs without the hassle, I highly recommend reaching out to her!"
We responded:
"Thank you for allowing us to handle your insurance needs! We at Krystal Smith State Farm Greatly value your business with us and bring your one stop shop for your Insurance and Financial Service’s needs. Krystal Smith State Farm Insurance, Carrollton TX"
Sarita Lugo
March 4, 2025
5
out of
5
rating by Sarita Lugo
"They were very kind and helpful! Excellent customer service and would recommend to a friend. 10/10 experience"
We responded:
"Sarita, we very much appreciate your recommendation and choosing Krystal Smith State Farm, for your insurance needs!– Krystal Smith State Farm Insurance and Financial Services, Carrollton TX"
Tierica Williams
January 28, 2025
5
out of
5
rating by Tierica Williams
"I can always count on everyone at Krystal Smith’s agency! They go above and beyond for me. Highly recommend this agency!"
We responded:
"Tierica, thank you for being such a loyal client and saying such nice Things about Krystal Smith State Farm Insurance and Financial Services, Carrollton TX!"
Rumbero Mex
January 23, 2025
5
out of
5
rating by Rumbero Mex
"Excelente servicio !! Excelente seguridad y Excelente agente !!"
We responded:
"Rumbero, ¡gracias por permitirnos manejar sus necesidades de seguro! Nosotros en la oficina de State Farm de Krystal Smith Valore enormemente su negocio con nosotros y sea su ventanilla única para sus necesidades de seguros y servicios financieros. – Krystal Smith, seguros de State Farm, Carrollton, TX"
Joel Winful
January 17, 2025
5
out of
5
rating by Joel Winful
"Krystal Smith - State Farm is a great insurance agent. Krystal and her staff are very responsive and customer service oriented. I am glad that we have Krystal to service our insurance needs."
We responded:
"Joel, you're the best! Thank you! We thank you for your trust and recommending Krystal Smith State Farm to others for their Auto, Home/Life Insurance needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Damon Barnett
January 17, 2025
5
out of
5
rating by Damon Barnett
"Agent was great helping assist with lowering rates with bundling options."
We responded:
"Thank you for choosing Krystal Smith State Farm! We are glad to assist you with your Insurance and Financial Service’s needs. – Krystal Smith State Farm Insurance, Carrollton TX"
Gio Lopez
January 13, 2025
1
out of
5
rating by Gio Lopez
"Never answer the phone. Very frustrating"
We responded:
"Gio, we would have called you however, we don't see your name in our system. Monday was a very full day of providing Excellent Service on the calls we caught as well as the calls we returned. We apologize that your experience with our office was an unpleasant one. That is not the service level that we hold ourselves to. We always try to go above and beyond for each customer. We would love the opportunity to hear about your concerns directly. Our office numbers are listed on our website www.krystalsmith.com, we welcome the chance to talk with you to see how we can resolve your issues and provide you the service that you deserve. Please call us if you would like to discuss your concerns further. Thank you, Krystal Smith State Farm Insurance, Carrollton TX"
S Pryor
December 18, 2024
5
out of
5
rating by S Pryor
"Marcus was great! Very thorough and patient"
We responded:
"Thank you for your 5-star review! All of us here at Krystal Smith State Farm are happy to be your good neighbor! Thank you, Krystal Smith State Farm Insurance and Financial Services Carrollton Texas"
Rita Swan
December 16, 2024
5
out of
5
rating by Rita Swan
"Vivian is an exceptional State Farm employee who is extremely customer-focused. She goes the extra-mile to ensure her customers are delighted and satisfied. Throughout this year Vivian has been consistent in providing phenomenal services. Vivian is very professional, thorough, patient and efficient in handling each request or situation. Due to Vivian, I will remain as a loyal, delighted customer. She has such outstanding interpersonal skills. Thank you, Vivian!!!"
We responded:
"Rita, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! As always, never hesitate to reach out to us, you are an absolute pleasure. Thank you, Krystal Smith State Farm Carrollton TX"
Bhanuchander Vemula
December 12, 2024
5
out of
5
rating by Bhanuchander Vemula
"Krystal Smith - Has lot of patience. He is very helpful, supportive while taking the quote for my home and auto insurance..Thumps up for him 👍 Highly recommended"
We responded:
"Bhanuchander, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for you, just let us know! Thank you, Krystal Smith State Farm Insurance and Financial Services Texas"
kyle digno
December 12, 2024
5
out of
5
rating by kyle digno
"Outstanding service from this State Farm branch. Marcus W. was very understanding and made it very easy for the setting up of me and my dad’s auto insurance. Excellent work and superb customer service."
We responded:
"We appreciate your review, Kyle! We are delighted to know you had a great experience with us here at Krystal Smith State Farm Insurance and Financial Services. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you, Krystal Smith State Farm Insurance and Financial Services Texas"
B Kane
December 11, 2024
5
out of
5
rating by B Kane
"Marcus was incredibly helpful in explaining my auto and rental coverage, addressing all of my questions with clarity. He was also very accommodating of my busy schedule, ensuring our call aligned with my availability. I highly recommend this State Farm location to my network—the care and service provided are truly 5-star."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with us here at Krystal Smith State Farm. As life continues, please don’t hesitate to reach out. We are here to help! Krystal Smith State Farm Insurance and Financial Services, Texas"
Brianette Rolle
December 10, 2024
5
out of
5
rating by Brianette Rolle
"Vivian at Krystal Smith State Farm Insurance is fantastic! She is knowledgeable, patient and kind. She went above and beyond to figure out the best way to help me find the best rates! You're definitely in good hands with her!"
We responded:
"Thank you Brianette, for allowing us to handle your insurance needs! We at Krystal Smith State Farm Grealy value your business with us and being your one stop shop for all your Insurance and Financial Service's needs. Krystal Smith State Farm, Texas"
Becca W
November 22, 2024
5
out of
5
rating by Becca W
"I work for a home lending company so we work with a lot of different insurance agents and Marcus Weaver is definitely top notch. Customer service was exceptional, communication was fast and professional and he was able to accommodate all of our requests. I highly recommend this agent!"
We responded:
"Becca, thank you for being such a loyal client and saying such nice Things about Marcus and Krystal Smith State Farm Insurance, Carrollton TX!"
Suzanne Chaney
November 17, 2024
5
out of
5
rating by Suzanne Chaney
"I recently moved from Dallas to Carrollton - and wanted to use a local agent for my insurance needs. I highly recommend the Krystal Smith agency, and specifically, Marcus - he was professional, knowledgeable and friendly in providing the insurance coverage I needed and answering all my questions. I highly recommend!"
We responded:
"Thank you, Suzanne, for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Bob Laird
November 16, 2024
5
out of
5
rating by Bob Laird
"Marcus took great care of me and my insurance needs.i highly recommend this agency and this agent, Marcus Weaver."
We responded:
"Thank you, Bob, for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"