State Farm® Insurance Agent Krystal Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Journey Coach Tish
October 15, 2024
5
out of
5
rating by Journey Coach Tish
"Spoke with Vivian to request an Auto quote and she went above and beyond with assisting me with a policy to fit my needs. I am very grateful to have found this agency."
We responded:
"Thank you for allowing us to handle your insurance needs! It was Vivian's Pleasure! We at Krystal Smith State Farm Greatly value your business with us and being your one stop shop for your Insurance and Financial Service’s needs. – Krystal Smith State Farm Insurance, Carrollton TX "
kermit Ludwig
October 14, 2024
5
out of
5
rating by kermit Ludwig
"Great experience overall very helpful. Thank you so much, Marcus."
We responded:
"Thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Monica Norman
September 24, 2024
5
out of
5
rating by Monica Norman
"Marcus was very awesome!!! He took care of all my needs. He was very pleasant and a joy to talk to. I would rate this office very highly. They will take care of all your needs."
We responded:
"Thank you for choosing Krystal Smith State Farm! Marcus and all of us are always glad to assist you with your Insurance and Financial Service’s needs. – Krystal Smith State Farm Insurance, Carrollton TX"
KIRRA ORR
September 3, 2024
5
out of
5
rating by KIRRA ORR
"Marcus is so patient, follow up is superb. If he doesn’t have the answers he will get them. Trust I am one of many questions!"
We responded:
"Thank you for allowing us to handle your insurance needs! We at Krystal Smith State Farm Greatly value your business with us and being your one stop shop for your Insurance and Financial Service’s needs. Agreed, Marcus is a Joy to have on our Team – Krystal Smith State Farm Insurance and Financial Services, Carrollton TX "
Bayleigh Hanna
August 21, 2024
5
out of
5
rating by Bayleigh Hanna
"Marcus was a pleasure to speak & work with on getting my new car insured!! he answered all my questions & went over all my options with me & fairly quickly too! thanks Marcus!"
We responded:
"Bayleigh, we at Krystal Smith State Farm extend our gratitude for your kind words in reference to your Insurance and Financial Services experience with us, and for having you as a client! – Thank you, Krystal Smith State Farm Insurance and Financial Services, Carrollton TX"
Roger Nolasco
August 17, 2024
5
out of
5
rating by Roger Nolasco
"This is the greatest agency ever!"
We responded:
"Thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you!"
Matt Morris
August 16, 2024
5
out of
5
rating by Matt Morris
"I needed to add renters insurance for my son who is moving into a college dorm. It was so quick and easy- Adamaris was able to help me do this over text which was so convenient! The coverage and premiums were very affordable, too. Thanks again Adamaris & Krystal!"
We responded:
"Thank you for the great review! Excellent customer service is our agency's Top priority. Krystal Smith State Farm, Carrollton TX!"
Mahesh kumar Tomar
August 16, 2024
5
out of
5
rating by Mahesh kumar Tomar
"Was of great assistance and helped me did the job quickly and speedily."
We responded:
"Mahesh, Thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Thank you, Krystal Smith State Farm Insurance and Financial Services, Carrollton TX"
Pamela F.
August 13, 2024
5
out of
5
rating by Pamela F.
"Krystal is amazing! No matter what I need, after a simple email, her office makes it happen. I have no complaints at all about her office. They always come through."
We responded:
"Thank you, Pamela, for being you! We at Krystal Smith State Farm extend our gratitude for your kind words in reference to your Insurance and Financial Services experience with us, and for having you as a client who understands the importance of Life Insurance! – Krystal Smith State Farm Insurance, Carrollton TX"
euro chirinos reyes
July 23, 2024
5
out of
5
rating by euro chirinos reyes
"Excelente servicio y atencion"
We responded:
"¡Gracias por elegir la oficina de State Farm de Krystal Smith! Nos complace ayudarlo con sus necesidades de seguros y servicios financieros. – Krystal Smith, State Farm Seguros, Carrollton, TX"
Jasmine Michelle
May 22, 2024
5
out of
5
rating by Jasmine Michelle
"Krystal Smith State Farm and her staff have truly been there to help me navigate through life's milestones! I could not ask for a better agent and team for this support they have shown over the years! THANK YOU!! A BIG thank you to Marcus and Vivian for their support, always. I appreciate you all and could not ask for a better customer service experience!"
We responded:
"Thank you so much for the kind words! We are so grateful to have served you through life's milestones and to be a strong supporter for all your insurance and financial service needs! You're such a blessing and we look forward to continuing assisting you. Thank you, Krystal Smith State Farm, Carrollton TX"
kevin mckenna
May 21, 2024
5
out of
5
rating by kevin mckenna
"Krystal and her team are really top of the class...they have always been efficient and friendly. Truly great service!"
We responded:
"We at Krystal Smith State Farm extend our gratitude for your kind words in reference to your Insurance and Financial Services experience with us, and for having you as a client! - Krystal Smtih State Farm, Carrollton TX"
Anjali Dwivedi
May 6, 2024
5
out of
5
rating by Anjali Dwivedi
"Krystal helped me with process of getting my current Insurance transferred to a new address and I must say it was very smooth and quick."
We responded:
"Thank you for allowing us to handle your insurance needs! We at Krystal Smith State Farm Greatly value your business with us and being your one stop shop for your Insurance and Financial Service's needs. – Krystal Smith State Farm, Carrollton TX "
Blanca Cruz
April 30, 2024
1
out of
5
rating by Blanca Cruz
"I had a major premium increase, after discussed my policy with a sales representative there and she gave me a good deal, then I ending paying so much money for a my car insurance. Is a long story; however, I canceled my policy with them; my three cars insurance and home insurance as well. I will not recommend these people at all. Honestly, they have no knowledge on what they are doing. They will give you a good deal, but they don't know what they are doing. Unfortunately, it happened to me."
We responded:
"Blanca, we apologize greatly that the experience you had with our office was an unpleasant one. This is not the service level that we hold ourselves to. We always try to go above and beyond for each and every customer. I would love the opportunity to hear about experience directly. My office number is listed on our website www.krystalsmith.com I welcome the chance to talk with you to see how we can resolve your issues and provide you the service that you deserve. Please call me so we can discuss your concerns further. Thank you, Krystal Smith State Farm, Carrollton TX "
Sydney Grayson
March 25, 2024
5
out of
5
rating by Sydney Grayson
"Krystal has a team of professionals who are friendly, knowledgeable and always manage to exceed my expectations and meet my needs. Great job!!"
We responded:
"Hi Sydney, it is such a pleasure to have you as a customer. We thank you for the kind words and great conversation every time we see you. Stay blessed! We look forward to continuing to assist you! -Krystal Smith State Farm, Carrollton TX"
Tina I
March 22, 2024
5
out of
5
rating by Tina I
"Krystal Smith’s people/staff at State Farm are Professional, patient, courteous and very polite. I want to, especially think Lynn Owens for all of her patients And her cooperation in my time of need. Her professionalism and knowing the tools that was needed to assist me was well appreciated. My experience with them was a happy one. They were able to assist me with my request and needs. Thank you State Farm* for your assistance."
We responded:
"Thank you for the great review! Excellent Insurance and Financial Services customer service is our agency's Top priority. Krystal Smith State Farm, Carrollton TX"
Joshua
March 15, 2024
5
out of
5
rating by Joshua
"Lynn was the best! She helped me figure out what had happened on my account and go it all fixed within a few hours! I love it when smart and nice people are on the other side of the call and Lynn is one of the best there is!"
We responded:
"Joshua, thank you so much for your kind review. We strive for excellent customer service. Always a pleasure serving you here at Krystal Smith State Farm."
Brandon Pfluger
January 31, 2024
5
out of
5
rating by Brandon Pfluger
"Krystal and her team are ALL STARS. Wonderfully kind, helpful, patient, and educational. They know their stuff, and can guide you to the right solution for your needs. Highly recommend."
We responded:
"Brandon, thank you for the great review! Excellent Insurance and Financial Services Customer Service is our agency's Top Priority. Krystal Smith State Farm and Rocket Mortgage, TX"
HaHa HaHa
January 19, 2024
5
out of
5
rating by HaHa HaHa
"I’ve been with her for years"
We responded:
"Thank you for continuing to allow us to handle your insurance needs! We at Krystal Smith State Farm & Rocket Mortgage Greatly value your business with us and being your one stop shop for your Insurance and Financial Service's needs. Krystal Smith State Farm and Rocket Mortgage, TX"
ERIC EMANUEL
January 12, 2024
5
out of
5
rating by ERIC EMANUEL
"This review is WAY OVERDUE... MY APOLOGIES FOR KEEPING THIS A SERCET. Miss.Krystal and her staff is the true example of CUSTOMER SERVICE... They always assist me in a timely manner. Her past and present staff constantly made me feel welcome. The personal touch of mailing thank you cards came unexpectedly at the right time. Miss. Erika is an AMAZING individual in person. Her professional tone is private and accomplished by her actions. Miss. Krystal in person have a smooth swagger vibe with a respectable approach when she greets you. My Mother was extremely impressed by the professionalism she experience before she recent unexpectedly passed. Miss. Krystal and her staff will make you feel that you accomplish one of your tasks for the day while experiencing a positive atmosphere. Respectfully, Eric E. Mac Farlane (EL BX)"
We responded:
"WOW! Eric! It's always a pleasure speaking and working with you! Thank you for the great review! It brings me so much happiness to see you feeling right at home. We at Krystal Smith State Farm extend our gratitude for your kind words in reference to the team. You're truly appreciated. Thank you. -Krystal Smith State Farm, Carrollton TX"
Beverly Baston
January 11, 2024
5
out of
5
rating by Beverly Baston
"I've been a Customer over 4 years with Krystal Smith my State Farm Agent and I'm very pleased with the service that I have received. I would be happy to recommend her to my Family and Friends."
We responded:
"Thank you for allowing us to handle your insurance needs! We at Krystal Smith State Farm Greatly value your business with us and being your one stop shop for your Insurance and Financial Service's needs. Krystal Smith State Farm, Carrollton TX"
J Will
January 11, 2024
5
out of
5
rating by J Will
"Every one who answers the phone is professional, knowledgeable, genuine and you get quick service and answers."
We responded:
"We at Krystal Smith State Farm extend our gratitude for your kind words in reference to your Insurance and Financial Service's experience with us, and for having you as a client! Krystal Smith State Farm"
Ivis Martinez
January 9, 2024
5
out of
5
rating by Ivis Martinez
"Great fast service! Willing to go the distance to help me. Helped me so quick that I forgot it was an insurance call."
We responded:
"Ivis, that's Awesome! I'm so happy to hear that you received such great service from Adamaris here in our office. Excellent Insurance and Financial Service's customer service is part of our agency's Top Priorities. Krystal Smith State Farm"
Mr T.
December 28, 2023
5
out of
5
rating by Mr T.
"Thank you."
We responded:
":-) Thank you so much Mr T. for choosing Krystal Smith State Farm! We are happy to be of service to you for your Insurance/Financial Service's needs! - Krystal Smith State Farm, Carrollton TX"
Cristal Matos
October 9, 2023
5
out of
5
rating by Cristal Matos
"Krystal Smith and staff are amazing!! Very professional, I get all my questions answered or any issues that I have they are very quick to solve them. I am thankful to have great communication with them because that's the most important thing for me, Ive been through many agencies and nothing compares to Krystal Smith! I 100% recommend her."
We responded:
"Thank you for recommending us to other people for their Auto, Home & Life Insurance needs - this is one of the best Compliments a business can hope for! Krystal Smith State Farm"