State Farm® Insurance Agent Krystal Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Scottie Harper
April 9, 2026
5
out of
5
rating by Scottie Harper
"Recently needed to switch my auto and renters insurance due to relocation. I had the best experience ever working with Vivian. She was professional, courteous, and very personable. She explained everything in detail and made sure I had a clear understanding of all my options. It was truly a 5 star experience and I am so appreciative of her help! Thanks Vivian!"
Stacy Brown
April 8, 2026
5
out of
5
rating by Stacy Brown
"I've been happy with the service provided and response from the State Farm team."
We responded:
"Stacy, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
clauda pryor
April 3, 2026
5
out of
5
rating by clauda pryor
"Brianna is awesome. I wish I had her patience. Seriously, I kept having questions, showing her other insurance quotes, etc. She helped me to stay focused and held my hand through it all! THANK YOU BRIANNA!"
We responded:
"Clauda, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Juan Mendoza
April 2, 2026
5
out of
5
rating by Juan Mendoza
"Very reliable & quick to respond! Navigating through system is very simplified. Outstanding customer service!"
We responded:
"Juan, Thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Mr T.
April 1, 2026
5
out of
5
rating by Mr T.
"Great insurance agents great service great people all around keep up the great work State farm"
We responded:
"Thank you for allowing us to handle your insurance needs, Mr T! We at Krystal Smith State Farm greatly value your business with us and being your one stop shop for your Insurance and Financial Service’s needs. – Krystal Smith State Farm Insurance, Carrollton TX"
Lesha Roberts
March 26, 2026
5
out of
5
rating by Lesha Roberts
"Krystal State Farm employees are always kind professional & patience. When family & friends asked me who do I have my car insurance I always say State Farm! 👍🏾"
We responded:
"Lesha, Thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Rakayla Roberson
March 24, 2026
5
out of
5
rating by Rakayla Roberson
"I love the service from all of the representatives . There very knowledgeable and kind !!"
We responded:
"Rakayla, Thank you for allowing us to handle your insurance needs! We at Krystal Smith State Farm greatly value your business with us and being your one stop shop for your Insurance and Financial Service’s needs. – Krystal Smith State Farm Insurance, Carrollton TX "
Lois Jones
March 19, 2026
5
out of
5
rating by Lois Jones
"Vivian has been my go to person for years. She is the most helpful, knowledgeable and efficient person that provides impeccable customer service. She is one of the best problem solvers with any issues with which I have had many being a longtime customer. Her communication skills and professionalism is an asset to StateFarm."
We responded:
"Lois, thank you for being such a loyal client and saying such nice Things about Krystal Smith State Farm Insurance, Carrollton TX!"
Isaah Garcia
March 12, 2026
5
out of
5
rating by Isaah Garcia
"Answered a call from Maria at Krystal Smith State Farm this morning after coming out of work. She was super polite and helpful, she answered all my questions and was really respectful. I’ve now switched over my auto policy to State Farm and I couldn’t be happier. No other insurance company was able to help me in saving on my current policy. I’m literally saving hundreds of dollars every month now and I’m extremely grateful and happy. Very pleased with this service and I’m glad I answered the phone call. Maria, thank you so much! Forever grateful and happy I switched over to State Farm today."
We responded:
"Isaah, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Jade Ma
February 17, 2026
5
out of
5
rating by Jade Ma
"Good customer service from Vivian! Thank you!"
We responded:
"Jade, Thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Luisa Mora-Sanchez
February 11, 2026
5
out of
5
rating by Luisa Mora-Sanchez
"I contacted State Farm for a car‑insurance quote on 02/10/26. The agent, Briana, responded immediately and handled my quote and questions with great professionalism. Briana explained the different bundle options and how they would work for me. Thank you, Briana, for delivering such reliable service."
We responded:
"Luisa, we at Krystal Smith State Farm extend our gratitude for your kind words in reference to your Insurance and Financial Services experience with us, and for having you as a client! – Krystal Smith State Farm Insurance, Carrollton TX"
Francisco Lopez
February 9, 2026
5
out of
5
rating by Francisco Lopez
"Estoy bien contento con mi agente y con el servicio de Vivian! Muy amable y atenta! Gracias Krystal smith state Farm"
We responded:
"Francisco, ¡gracias por tu excelente reseña! Esperamos trabajar contigo y tu familia para todas tus necesidades de seguros y servicios financieros. -Krystal Smith State Farm, Carrollton, TX"
Larry Gilbert
February 8, 2026
5
out of
5
rating by Larry Gilbert
"Brianna was great, she explained the home and auto policy in detail, showed us how much we were saving vs our previous insurance company, and followed up daily to answer any concerns. Great customer!"
We responded:
"Larry, thank you for allowing us to handle your insurance needs! We at Krystal Smith State Farm greatly value your business with us and being your one stop shop for your Insurance and Financial Service’s needs. – Krystal Smith State Farm Insurance, Carrollton TX "
Unique Williams
February 8, 2026
5
out of
5
rating by Unique Williams
"Vivian was very knowledgeable in helping with my transition of insurance. She was also very thorough in following up with my case to remind me of plans discussed. Very good experience."
We responded:
"Unique, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
cindi moffitt
February 5, 2026
5
out of
5
rating by cindi moffitt
"awesome awesome!! So helpful! Adamaris is so awesome. will stay with State Farm forever!"
We responded:
"Cindi, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
ERIC EMANUEL
February 2, 2026
5
out of
5
rating by ERIC EMANUEL
"This review is WAY OVERDUE... MY APOLOGIES FOR KEEPING THIS A SERCET. Miss.Krystal and her staff is the true example of CUSTOMER SERVICE... They always assist me in a timely manner. Her past and present staff constantly made me feel welcome. The personal touch of mailing thank you cards came unexpectedly at the right time. Miss. Erika is an AMAZING individual in person. Her professional tone is private and accomplished by her actions. Miss. Krystal in person have a smooth swagger vibe with a respectable approach when she greets you. My Mother was extremely impressed by the professionalism she experience before she recent unexpectedly passed. Miss. Krystal and her staff will make you feel that you accomplish one of your tasks for the day while experiencing a positive atmosphere. Respectfully, Eric E. Mac Farlane (EL BX)"
We responded:
"WOW! Eric! It's always a pleasure speaking and working with you! Thank you for the great review! It brings me so much happiness to see you feeling right at home. We at Krystal Smith State Farm extend our gratitude for your kind words in reference to the team. You're truly appreciated. Thank you. -Krystal Smith State Farm, Carrollton TX"
Yetsay Guerra
January 29, 2026
5
out of
5
rating by Yetsay Guerra
"Muy buena y amable atencion 👍"
We responded:
"Yetsay, ¡Gracias por permitirnos gestionar sus necesidades de seguros! En Krystal Smith State Farm valoramos enormemente su confianza y nos enorgullece ser su solución integral para todas sus necesidades de seguros y servicios financieros. – Krystal Smith State Farm Insurance, Carrollton, TX"
natasha Thomas
January 26, 2026
5
out of
5
rating by natasha Thomas
"The customer service is ALWAYS superb, however on today via telephone Brianna customer service was TOP TIER!"
We responded:
"Natasha, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Rosa
January 23, 2026
5
out of
5
rating by Rosa
"Adamaris was an efficient in everything everything was clear and fast and very professional"
We responded:
"Rosa, Thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Matt Morris
January 19, 2026
5
out of
5
rating by Matt Morris
"Shout out to Vivian, Adamaris, and the rest of Krystal's A-Team! I've been a client of Krystal for over 30 years and have had nothing but pleasant interactions with them anytime we discuss my policies and claims. They are friendly, courteous, timely, and they do what they say they will do every single time. Thanks for being consistently awesome!!!!"
We responded:
"Thank you for the great review! Excellent customer service is our agency's Top priority. Krystal Smith State Farm, Carrollton TX!"
Beverly Baston
January 16, 2026
5
out of
5
rating by Beverly Baston
"I've been a Customer with Krystal Smith, my State Farm Agent since 2020 and I'm very pleased with the service that I have received. Today I spoke with Brianna regarding my policy and she was very knowledgeable and professional. I am happy to continue to recommend State Farm to my Family and Friends as one of the best Auto Insurance Companies."
We responded:
"Thank you for allowing us to handle your insurance needs! We at Krystal Smith State Farm Greatly value your business with us and being your one stop shop for your Insurance and Financial Service's needs. Krystal Smith State Farm, Carrollton TX"
Milciades Cano
December 26, 2025
5
out of
5
rating by Milciades Cano
"Buen servicio 👍"
We responded:
"Milciades, We at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Alice Kiarie
December 18, 2025
4
out of
5
rating by Alice Kiarie
"Great insurance for both cars and homeowners insurance"
We responded:
"Alice, thank you for the 4 Star review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Please let us know what’s needed for us to earn that 5th STAR? 😊Krystal Smith State Farm Insurance, Carrollton TX"
Sonu Kaur
November 24, 2025
5
out of
5
rating by Sonu Kaur
"Always available to help with any issue or any question"
We responded:
"Sonu, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Charlie Kim
November 20, 2025
5
out of
5
rating by Charlie Kim
"Vivian helped me multiple times and is always wonderful!"
We responded:
"Charlie, thank you for being such a loyal client and saying such nice Things about Krystal Smith State Farm Insurance, Carrollton TX!"