State Farm® Insurance Agent Krystal Smith

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Sydney Grayson

February 25, 2023

5 out of 5

"Krystal has a team of professionals who are friendly, knowledgeable and always manage to exceed my expectations and meet my needs. Great job!!"

Lily Reyes

February 21, 2023

5 out of 5

"customer service was great! always satisfied with my policy issuance. highly recommend!! 5stars"

Kathy Sechrist

February 10, 2023

5 out of 5

"Actually went to see Shannon Willis, attorney at law who shares Building with State Farm and she was very helpful. Building is recently remodeled, receptionist was outstanding!"

J. Michelle

January 26, 2023

5 out of 5

"Krystal Smith State Farm and her staff have truly been there to help me navigate through life's milestones! I could not ask for a better agent and team for this support they have shown over the years! THANK YOU!!"

Shawntae Latrice

January 17, 2023

5 out of 5

"I just have one word for Ebone L & Erika D they are AWESOME! I love how they are very prompt in responding to emails and making sure you have everything needing for your policy."

Nic Nac

January 13, 2023

5 out of 5

"I transitioned from my previous agent Lyndon Taylor located on MacArthur Blvd in Irving TX. I was there 30 years and had only spoken to the agent once in 2007 when he took over for Bill Willenberg that was retiring. I decided to leave because I was no longer happy with the service. I must say that I am truly happy that I found Krystal to become my new agent. She is amazing 👏🏾! Her positive energy is off the charts. She is personable and cares about making you feel like you are a valued customer."

Julie Park

January 12, 2023

5 out of 5

"I was referred to Ebone by my sister who is currently a happy insurer at this agency. Spent hours talking to other agents who were pushy and not pleasant to speak with. Once I got on the phone with Ebone, she made my experience so much better and felt at ease. She helped me find the best coverage for my auto and renters without feeling pressured. I didn't feel uncomfortable asking questions at all. Such a breeze and a huge sigh of relief. Highly recommend to anyone looking for great rates with excellent customer service!!!"

sunitha 107

January 4, 2023

5 out of 5

"Thanks for the support and quick response."

Glynis Burton

January 3, 2023

5 out of 5

"I'm very pleased by the timely responses of Krystal Smith and her team for my insurance needs. Think twice before going elsewhere!"

Sarah Clark

January 2, 2023

5 out of 5

"I had a great customer experience with Ebone. She was able to assist me quickly while answering all my questions. Excited to be back with State Farm after 15 years away!!"

Steven E. Keller

December 20, 2022

5 out of 5

"I can't leave, and God knows that I ve, but I can not find the level of service and professionalism"

michael thomas

December 20, 2022

5 out of 5

"Great service."

Carl Clemmmons

December 19, 2022

5 out of 5

"Very good customer service thanks. For always being there"

Zain Almuqbil

December 12, 2022

5 out of 5

"Been a customer for years, always provided with the best lowest quote. Just wish their response time was a bit faster."

Che'rie G.

December 6, 2022

5 out of 5

"I've been a loyal member for years! Krystal and her crew are professional, efficient and friendly. Oh, the yearly birthday cards are a bonus!"

Spencer Nelson

December 1, 2022

5 out of 5

"Very helpful and makes it easy to choose"

Nora Grosbach

November 5, 2022

5 out of 5

"Everyone I have met here has been so kind and knowledgeable. Ebone helped me this last time I called. She was phenomenal, genuinely kind and helped me straighten everything out to cover what I needed. Thank you Ebone!"

Kish M

November 2, 2022

5 out of 5

"Ebone was very patient and understanding with me. She gave me the time needed to make a solid decision. She also met all my insurance needs and concerns. I highly recommend contacting Ebone Leath. She was a blessing for me today."

Marcel Zeh

October 19, 2022

5 out of 5

"Had such an easy and enjoyable experience from the moment I got on the phone with Ebone. What sold me was the extra care and time that was taken to make sure I got exactly what I called for but then I was also made aware of additional options as well. I felt no pressure to make a decision or anything. Great service!!!"

Elaine Bell

October 10, 2022

5 out of 5

"Great customer service...Erika was one top of it...making sure I got only what I needed and educated me on some coverage that I didn't understand....Thanks again..Erika is a Gem..💞"

Khawar Gilani

October 6, 2022

5 out of 5

"Very nice, excellent."

ERIC EMANUEL

October 6, 2022

5 out of 5

"This review is WAY OVERDUE... MY APOLOGIES FOR KEEPING THIS A SERCET. Miss.Krystal and her staff is the true example of CUSTOMER SERVICE... They always assist me in a timely manner. Her past and present staff constantly made me feel welcome. The personal touch of mailing thank you cards came unexpectedly at the right time. Miss. Erika is an AMAZING individual in person. Her professional tone is private and accomplished by her actions. Miss. Krystal in person have a smooth swagger vibe with a respectable approach when she greets you. My Mother was extremely impressed by the professionalism she experience before she recent unexpectedly passed. Miss. Krystal and her staff will make you feel that you accomplish one of your tasks for the day while experiencing a positive atmosphere. Respectfully, Eric E. Mac Farlane (EL BX)"

Christina Dillard

October 3, 2022

5 out of 5

"Everyone is so nice and very helpful!!"

Joey Curran

September 30, 2022

5 out of 5

"I like these people they are great!"

Dora Rios

September 19, 2022

5 out of 5

"Erika provides Amazing service! She’s always follows though when I have questions- over the phone or in person. She finds different ways to exceed on all the my needs I have for home/car insurance. Best deals - Thank you!"

What our customers say about us...

Sydney Grayson

February 25, 2023

5 out of 5

"Krystal has a team of professionals who are friendly, knowledgeable and always manage to exceed my expectations and meet my needs. Great job!!"

Lily Reyes

February 21, 2023

5 out of 5

"customer service was great! always satisfied with my policy issuance. highly recommend!! 5stars"

Kathy Sechrist

February 10, 2023

5 out of 5

"Actually went to see Shannon Willis, attorney at law who shares Building with State Farm and she was very helpful. Building is recently remodeled, receptionist was outstanding!"

J. Michelle

January 26, 2023

5 out of 5

"Krystal Smith State Farm and her staff have truly been there to help me navigate through life's milestones! I could not ask for a better agent and team for this support they have shown over the years! THANK YOU!!"

Shawntae Latrice

January 17, 2023

5 out of 5

"I just have one word for Ebone L & Erika D they are AWESOME! I love how they are very prompt in responding to emails and making sure you have everything needing for your policy."

Nic Nac

January 13, 2023

5 out of 5

"I transitioned from my previous agent Lyndon Taylor located on MacArthur Blvd in Irving TX. I was there 30 years and had only spoken to the agent once in 2007 when he took over for Bill Willenberg that was retiring. I decided to leave because I was no longer happy with the service. I must say that I am truly happy that I found Krystal to become my new agent. She is amazing 👏🏾! Her positive energy is off the charts. She is personable and cares about making you feel like you are a valued customer."

Julie Park

January 12, 2023

5 out of 5

"I was referred to Ebone by my sister who is currently a happy insurer at this agency. Spent hours talking to other agents who were pushy and not pleasant to speak with. Once I got on the phone with Ebone, she made my experience so much better and felt at ease. She helped me find the best coverage for my auto and renters without feeling pressured. I didn't feel uncomfortable asking questions at all. Such a breeze and a huge sigh of relief. Highly recommend to anyone looking for great rates with excellent customer service!!!"

sunitha 107

January 4, 2023

5 out of 5

"Thanks for the support and quick response."

Glynis Burton

January 3, 2023

5 out of 5

"I'm very pleased by the timely responses of Krystal Smith and her team for my insurance needs. Think twice before going elsewhere!"

Sarah Clark

January 2, 2023

5 out of 5

"I had a great customer experience with Ebone. She was able to assist me quickly while answering all my questions. Excited to be back with State Farm after 15 years away!!"

Steven E. Keller

December 20, 2022

5 out of 5

"I can't leave, and God knows that I ve, but I can not find the level of service and professionalism"

michael thomas

December 20, 2022

5 out of 5

"Great service."

Carl Clemmmons

December 19, 2022

5 out of 5

"Very good customer service thanks. For always being there"

Zain Almuqbil

December 12, 2022

5 out of 5

"Been a customer for years, always provided with the best lowest quote. Just wish their response time was a bit faster."

Che'rie G.

December 6, 2022

5 out of 5

"I've been a loyal member for years! Krystal and her crew are professional, efficient and friendly. Oh, the yearly birthday cards are a bonus!"

Spencer Nelson

December 1, 2022

5 out of 5

"Very helpful and makes it easy to choose"

Nora Grosbach

November 5, 2022

5 out of 5

"Everyone I have met here has been so kind and knowledgeable. Ebone helped me this last time I called. She was phenomenal, genuinely kind and helped me straighten everything out to cover what I needed. Thank you Ebone!"

Kish M

November 2, 2022

5 out of 5

"Ebone was very patient and understanding with me. She gave me the time needed to make a solid decision. She also met all my insurance needs and concerns. I highly recommend contacting Ebone Leath. She was a blessing for me today."

Marcel Zeh

October 19, 2022

5 out of 5

"Had such an easy and enjoyable experience from the moment I got on the phone with Ebone. What sold me was the extra care and time that was taken to make sure I got exactly what I called for but then I was also made aware of additional options as well. I felt no pressure to make a decision or anything. Great service!!!"

Elaine Bell

October 10, 2022

5 out of 5

"Great customer service...Erika was one top of it...making sure I got only what I needed and educated me on some coverage that I didn't understand....Thanks again..Erika is a Gem..💞"

Khawar Gilani

October 6, 2022

5 out of 5

"Very nice, excellent."

ERIC EMANUEL

October 6, 2022

5 out of 5

"This review is WAY OVERDUE... MY APOLOGIES FOR KEEPING THIS A SERCET. Miss.Krystal and her staff is the true example of CUSTOMER SERVICE... They always assist me in a timely manner. Her past and present staff constantly made me feel welcome. The personal touch of mailing thank you cards came unexpectedly at the right time. Miss. Erika is an AMAZING individual in person. Her professional tone is private and accomplished by her actions. Miss. Krystal in person have a smooth swagger vibe with a respectable approach when she greets you. My Mother was extremely impressed by the professionalism she experience before she recent unexpectedly passed. Miss. Krystal and her staff will make you feel that you accomplish one of your tasks for the day while experiencing a positive atmosphere. Respectfully, Eric E. Mac Farlane (EL BX)"

Christina Dillard

October 3, 2022

5 out of 5

"Everyone is so nice and very helpful!!"

Joey Curran

September 30, 2022

5 out of 5

"I like these people they are great!"

Dora Rios

September 19, 2022

5 out of 5

"Erika provides Amazing service! She’s always follows though when I have questions- over the phone or in person. She finds different ways to exceed on all the my needs I have for home/car insurance. Best deals - Thank you!"