State Farm® Insurance Agent Krystal Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
David Nam
July 15, 2026
5
out of
5
rating by David Nam
"Always a pleasure working with Krystal and this office. I’ve been a part of their customer base for over 10 years and always had a fair and pleasant experience. I unfortunately had one bad run in with a sales rep and had to switch carriers but still a 5 star experience for those 10 years!"
Catrina Dorsey
July 13, 2026
5
out of
5
rating by Catrina Dorsey
"Agent was very nice, patient and helpful. 🥰"
Nicole Pasterski
July 10, 2026
5
out of
5
rating by Nicole Pasterski
"Vivian was awesome! She was willing to stay slightly after hours to make sure that I got my insurance all set up. She is very patient and kind. Not to mention how wonderful she is on the one-to-one basis as well. Vivian called me a few times after the initial set up to see if I had any further questions and to make sure I understood everything with the set up process! Super excited to have this team by my side as I made my transition moving from Chicago to Dallas!"
Larry LaTour
July 8, 2026
5
out of
5
rating by Larry LaTour
"Brianna is the reason I chose to move from USAA after 50yrs & sign up with State Farm Insurance. Thank you Krystal Smith and Brianna!"
We responded:
"Larry, Thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Cecil Cain Jr.
June 29, 2026
5
out of
5
rating by Cecil Cain Jr.
"Great experience with Briana. I am very happy. I will be talking State Farm up. Briana is AWESOME!"
We responded:
"Cecil, thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Larry Green
June 27, 2026
5
out of
5
rating by Larry Green
"Thanks Brianna for your service. You were very helpful. Glade to be a new addition to STATE FARM TEAM!!"
We responded:
"Larry, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
S Latrice
June 18, 2026
5
out of
5
rating by S Latrice
"I recently talked with Briana at State Farm, and she was outstanding. She notified me about upcoming changes to my policy, helped me add my daughter, and walked me through several options to reduce my premium. We also discussed life insurance, something I’ve been researching for a long time, and she made the entire process simple and stress‑free. Thanks to her guidance, both my daughter and I are now set up with the right coverage. Briana is knowledgeable, patient, and truly committed to helping her clients."
We responded:
"Hi Shawntae, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Alexander Hung
June 9, 2026
5
out of
5
rating by Alexander Hung
"Nice office with friendly staff. Shoutout to Vivian for helping me get my insurance policy!"
We responded:
"Alexander, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Gwendolyn Gray
June 1, 2026
5
out of
5
rating by Gwendolyn Gray
"Hello, Brianna was Awesome!! She took the time to listen and took care of my needs with a very quick turnaround. I wasn't expecting to hear back from her so soon. She was super helpful and amazing. I was hoping that I could give her review. Because I also told her how she made my day. She is wonderful. Thanks again!!"
We responded:
"Gwendolyn, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Joel Thompson
May 28, 2026
5
out of
5
rating by Joel Thompson
"Brianna was very helpful and responsive highly recommend!"
We responded:
"Joel, we very much appreciate your recommendation and choosing Krystal Smith State Farm, for your insurance needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Saundra Christopher
May 22, 2026
5
out of
5
rating by Saundra Christopher
"Great Service with Vivian and Ricaela ! Both were patient and professional. Can't wait till my new premiums adjust to the lower price. Thanks"
We responded:
"Saundra, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Sylvester Groves
May 20, 2026
5
out of
5
rating by Sylvester Groves
"Great experience always nice and professional when I the visit office."
We responded:
"Sylvester, thank you for being such a loyal client and saying such nice things about Krystal Smith State Farm Insurance, Carrollton TX!"
Rick Lopez
May 6, 2026
5
out of
5
rating by Rick Lopez
"Helpful Agents"
We responded:
"Rick, thank you for the 5 Star review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
G J
May 5, 2026
5
out of
5
rating by G J
"Brianna Johnson was awesome, I had her on the telephone for hours with all kinds of questions and she was very knowledgeable and patient with me, Thank you Brianna….you’re The GOAT!!"
We responded:
"G J, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Sandya Sahasranam
May 1, 2026
5
out of
5
rating by Sandya Sahasranam
"Vivian was great! Made the process seem very simple… Very thorough and patiently explained every step of the process. Provided me with multiple options for my home insurance"
We responded:
"Sandya, thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
p mascari
May 1, 2026
5
out of
5
rating by p mascari
"What can be said about Ms. Krystal and her entire team? Other than being beyond-what-any-other business would do to help their customers, with great attitudes and genuine smiles. Not much else needs to be said.
Thirty-something year customer to Ms Kristal.
I have never, ever been disappointed, felt unimportant. But I always feel better after speaking with them.
P. Mascari
Dallas, TX."
We responded:
"P. Mascari, we at Krystal Smith State Farm thank you for your kind words and look forward to continually working with you to best protect your financial future! – Krystal Smith State Farm Insurance, Carrollton TX"
Sydney Walton
April 30, 2026
5
out of
5
rating by Sydney Walton
"Vivian took excellent care of me and my husband! Couldn’t recommend a better more caring agent!"
We responded:
"Sydney, we very much appreciate your recommendation and choosing Krystal Smith State Farm, for your insurance needs! – Krystal Smith State Farm Insurance, Carrollton TX"
mikki garner
April 17, 2026
5
out of
5
rating by mikki garner
"Wasn’t expecting such a quick response after my initial inquiry. Vivian was extremely helpful, friendly and informative. Very impressed!"
We responded:
"Mikki, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Priscilla Easley
April 17, 2026
5
out of
5
rating by Priscilla Easley
"Vivian was absolutely amazing helping me get in the price range for my three vehicles that I was trying to pay. I was with State Farm for years and now I’m back. I absolutely love her and Crystal."
We responded:
"Priscilla, thank you for being such a loyal client and saying such nice Things about Krystal Smith State Farm Insurance, Carrollton TX!"
Nerida N
April 14, 2026
5
out of
5
rating by Nerida N
"Excellent customer service from Rakayla."
We responded:
"Nerida, thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Barry Hill
April 12, 2026
5
out of
5
rating by Barry Hill
"Talked on phone. Very good."
We responded:
"Barry, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"
Toria
April 10, 2026
5
out of
5
rating by Toria
"Great experience with Krystal Smith’s State Farm! Rakayla was helpful, responsive, and made everything easy to understand. I felt taken care of every step of the way. I highly recommend!"
We responded:
"Toria, we thank you for your trust and recommending Krystal Smith State Farm to others for their Auto, Home/Life Insurance needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Channel Chay
April 10, 2026
5
out of
5
rating by Channel Chay
"7 years bonding with them.Never had a problem, pretty neat and smooth service."
We responded:
"Channel, thank you for being such a loyal client and saying such nice Things about Krystal Smith State Farm Insurance, Carrollton TX!"
Scottie Harper
April 9, 2026
5
out of
5
rating by Scottie Harper
"Recently needed to switch my auto and renters insurance due to relocation. I had the best experience ever working with Vivian. She was professional, courteous, and very personable. She explained everything in detail and made sure I had a clear understanding of all my options. It was truly a 5 star experience and I am so appreciative of her help! Thanks Vivian!"
We responded:
"Scottie, thank you for choosing Krystal Smith State Farm! We are Happy to have been of service to you for your Insurance/Financial Service’s needs! – Krystal Smith State Farm Insurance, Carrollton TX"
Stacy Brown
April 8, 2026
5
out of
5
rating by Stacy Brown
"I've been happy with the service provided and response from the State Farm team."
We responded:
"Stacy, thank you for the great review! Excellent Insurance and Financial Services customer service is our agency’s Top priority. Krystal Smith State Farm Insurance, Carrollton TX"